New NHS Diabetes Advice helpline launched

Content originally form Mid and South Essex Health and Care Partnerships

NHS England and NHS Improvement have launched a new Diabetes Advice helpline for adults living with diabetes who use insulin to manage their condition and need immediate advice. 

The helpline offers clinical advice for people who cannot access their usual care teams, whether due to a member of their household testing positive for COVID-19 or the pandemic response disrupting routine care disrupted. The helpling supports people to effectively manage their diabetes but is not designed to replace the routine care they receive.

The helpline is staffed by volunteers who are all health professionals with expertise in diabetes. Anyone who needs the NHS Diabetes Advice service can access it via Diabetes UK’s support line on 0345 123 2399, open Monday-Friday, 9am-6pm.