News from the Care Quality Commission: June 2022

CQC encourages people who are deaf or hard of hearing to share their experiences of care

We’re partnering with Disability Rights UK to ask people who are deaf or hard of hearing to help services improve by sharing their experiences of care.

It is estimated that one in six people are deaf or hard of hearing. This represents approximately 11 million people today, and this number is expected to rise to 15.6 million by 2035.

We’ve introduced systems that help people who are deaf or hard of hearing get in touch with us:

Talk to us using British Sign Language (BSL)

We use a service called SignLive. SignLive gives you an interpreter so people can talk to us using sign language. You can use it on your smartphone, tablet or computer.

Contact us by text relay

You can also contact us using the Relay UK app.

Relay UK is a text relay service. You type in what you want to say. An operator reads it out to us. Then the operator types what we say so you can read it.

Use our Give feedback on care service

Tell us about the care you have received using our Give feedback on care form.

Have your say on how we inspect provision for children and young people with special educational needs and/or disabilities

Ofsted and CQC have launched a consultation on new proposals for the way we inspect provision for children and young people with special educational needs and/or disabilities (SEND) within a local area. 

Inspectors already check how well local area partnerships meet the needs of children and young people with SEND. The new proposals will mean inspectors will also look more closely at the impact on their lives and outcomes.

Inspection teams will include inspectors from education, health and care so that there can be a deeper understanding of how well different parts of the system work together in a specific area.

The consultation runs until 11 September, and the new inspections will be introduced in early 2023.