Patient views on maternity care

Content originally from Care Quality Commission

This year’s maternity survey gathers the views of more than 23,000 people who had a live birth in early 2021.

The majority of women were positive about the maternity care they received – but the impact of the pandemic has led to poorer experiences for some, and exacerbated concerns around the quality of postnatal care.

The survey found that:

  • Questions asking about continuity of care improved compared with the last survey in 2019
  • The majority of women continued to report positive experiences about their interactions with staff
  • Most women said that they were given enough support for their mental health during their pregnancy if they needed it
  • Results continued to show poorer experiences of care for many women postnatally compared with other aspects of the maternity pathway.

Speaking about the survey’s findings, Ted Baker, Chief Inspector of Hospitals, said:

“While COVID-19 restrictions have eased since the survey was carried out, the challenges for NHS trusts providing care in the current climate remain.

“These results offer valuable insight that NHS trusts can use to understand what women using their maternity services really think. This will help them to identify where they may be able to make changes, within the resources they have available, to ensure consistently good experience for all women and their families.”