Content from Care Quality Commission
We’ve refreshed the form people use to submit experiences to us online via our website. The revamped give feedback on care form is now mobile device friendly and much easier for people to fill in.
It’s been developed following extensive user research with the public and CQC staff to make it easier to use and to provide better information for inspection teams. It’s also part of our transformation work to help us become an intelligence-led regulator.
Improving the quality of the information we receive means reducing work for our inspectors who should find they need to ask less follow up questions and also enable us to more quickly identify changes in care quality at health and social care services. Feedback on care that you submit to via the new web form is always sent on to the appropriate inspection team.