New non-emergency patient transport service

Content originally from Mid Essex CCG

The five NHS clinical commissioning groups (CCGs) within mid and south Essex have announced Thames Ambulance Service (TASL) as the preferred provider for a new single non-emergency patient transport service following a robust procurement process.

Currently there are two different providers of patient transport services operating across mid and south Essex.  A single service will be smoother and more efficient for patients, particularly as the local health and care system is working towards a more joined up and integrated health and care service for our 1.2 million population

Derek Laird, TASL Chief Executive, said: “Our successful bid is grounded in the hard work and dedication of colleagues across Thames Ambulance Service. The resilience we have shown is truly inspirational and shows what can be achieved through teamwork and a willingness to go the extra mile for colleagues and patients.

“We will embrace the responsibility of providing high-quality and caring transport for patients in mid and south Essex and look forward to working with all healthcare partners in achieving this.”

The procurement process began in 2019 with a series of stakeholder engagement workshops and a survey for service users to find out how the patient transport service could be improved.  Patient representatives have been involved throughout, both in the development of the service specification and in the procurement process itself.

Gill Jones, patient representative and lay board member for patient and public involvement at Basildon and Brentwood CCG said, “Patient transport is a vital service for many patients who otherwise would find it difficult or impossible to attend hospital appointments.  I was very pleased to have been involved, with a number of other patient representatives, in what was a thorough and robust procurement process.”

What is the non-emergency patient transport service?

Non-emergency patient transport is an NHS service that provides transport for patients to attend NHS funded hospital or clinic appointments.  To use the service patients must meet the eligibility criteria which are based on medical need.

Which areas will the new service cover?

The new service is for eligible patients living in Chelmsford, Maldon, Braintree, Basildon, Brentwood, Castle Point, Rochford, Southend and Thurrock.

When will the new service be available?

The service is planned to be operational during Spring 2022