Update from the Quality Care Commission

November’s coronavirus insight report

Our COVID-19 Insight reports highlight the coronavirus-related pressures faced by the services we regulate. 

This month’s report looks at our survey of hospital inpatients during the first wave of the pandemic, as well as good practice around how care homes managed infection prevention and control.

  • We also share the latest data, including outbreaks and staff absences in homecare services, numbers of deaths of people detained under the Mental Health Act, numbers of deaths of people with a learning disability, and  breakdown of deaths by ethnicity..
  • Read issue 5 of our COVID-19 Insight report

Community mental health survey: Find the results for your local trust

We asked over 17,000 people who received NHS community mental health services about their experiences of care during the previous 12 months.

We found that people consistently reported poor experiences, with few positive results. We also found disparity in the experiences of different groups of people, especially among respondents with different diagnoses.

But there were some areas where the majority of people reported good experiences. Responses to questions around organising care were positive, as were questions around respect and dignity.

Findings from our coronavirus inpatient experience survey

We’ve published results of our survey looking at the experiences of people staying in NHS hospitals during the first wave of the coronavirus (COVID-19) pandemic.

More than 10,000 people across the country told us about the care they had received, whether they were diagnosed with COVID-19 or admitted to hospital for other reasons.

The results show that most people were positive about the care and treatment they received in hospital – but those diagnosed with coronavirus had poorer experiences than those without the virus.

We also found worrying indications that some groups of people found their hospital stays more difficult than others.

Generally, people with dementia or Alzheimer’s disease, those with a mental health condition, and patients with a neurological condition reported poorer experiences of most aspects of inpatient care.

Monitoring the Mental Health Act in 2019/20: how services responded to the pandemic

Monitoring the Mental Health Act is our annual report on the use of the Mental Health Act (MHA). It looks at how providers are caring for patients, and whether patients’ rights are being protected.

This year’s report puts a specific focus on the impact that the coronavirus (COVID-19) pandemic has had on patients detained under the MHA, and on the services that care for and treat them. 

The report shares learning from the initial stages of the pandemic to help providers, mental health care staff, system stakeholders and policy makers apply best practice as quickly as possible in the current wave of coronavirus and any future resurgence.

Join us! Work for CQC

Some of our current vacancies:

  • Mental Health & Community Health Services Inspector, South – Home based
  • Lead Data Modeller – London, Leeds or Newcastle
  • National Professional Advisor (Surgery) – Home based
  • Director of Technology – Home based

Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts. 

Infection prevention and control in care homes during the pandemic

We’ve shared our findings from our special programme of infection prevention and control (IPC) inspections of care homes in a new report, published as part of COVID-19 Insight.

During August 2020, we carried out a special programme of IPC inspections in 301 care homes selected as potential examples of where IPC was being done well. We also reviewed IPC in 139 ‘risked-based’ inspections between 1 August and 4 September, which were carried out in response to concerns about safety and quality.

The report, How care homes managed infection prevention and control during the coronavirus pandemic 2020, includes what we have seen and what care home providers have told us has worked, and what has caused them challenge through the pandemic.