Involving our communities and inclusion groups with our work

Content originally from Mid and South Essex Health and Care Partnership

As we begin to think about recovery and restoration of services, we are putting plans in place to make sure we capture the views and experiences of local people and their communities during this time. It is essential that we understand how we can learn from this experience, keeping what has worked well and reflecting on ways we can continue to improve how we support people to live happy, healthy lives.

We know that COVID-19 has had a disproportionate impact on particular communities. People from ethnic minorities, residents of socio-economically deprived areas and inclusion health groups are specifically identified and need particular consideration in the next phase. Involving them both directly and through their community organisations is critical to better understand the pandemic’s impact and identify ways in which services and support need to adapt to meet these needs.  

The Mid and South Essex Health and Care Partnership of which the CCGs are part has already finished the initial phase of recruitment for a “Virtual Views” citizen’s panel. The 1,500 participants take part in online engagement and reflect the demographic makeup of our area to broaden the input of opinion heard within the local health and care system.

The first survey for the Virtual Views panel, exploring the impact of COVID-19 on local people and their access to health and care services, is currently live. This is further supported by a system-wide patient experience online and telephone interview survey targeting people who have had telephone or video consultations. You are welcome to take part yourself by following this SurveyMonkey link. It should take no more than 10 minutes to complete the questions.

This will support our reset work in helping us to understand the benefits and potential problems of remote consultations in the future.